Open Today! Sales: 10am-5pmService: Closed

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Google Apr 19, 2019
 

Fantastic service department

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Google Apr 6, 2019
 

They go all out to please customers.

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Google Apr 4, 2019
 

Edit: I'll leave my original post below. The GM and service manager reached out to me to help with my situation. They were very understanding and respectful. They took it upon themselves to personally fix the situation. I appreciate the personal level of customer service and would recommend people go here. If they don't get it right the first time they will to the extra mile to get it right in the end.Terrible experience. I bought a car from Carvana, they were awesome and I'd recommend it to anyone. My problem came when I went to the dealership's service department. My key for my car was bad and I needed to order a new one. Carvana authorized me a free key to replace the bad one, but I only had 30 days to get it done. They use a 3rd party for their warranty service know as Silver Rock. I called the dealership and they said they have dealt with Silver Rock before and it won't be an issue. They set me up with an appointment for February 11th at 10am with John. I arrived that morning and John met me. He took down my phone number and vehicle VIN. He told me he would order my key and give me a call back once it arrived. Being impatient, I called him each week until today. The first time, I left him a voicemail. The second time I was told the key was still on it's way. The third time I was told it was on back order. And today I was informed that it was never actually ordered and that I can pay out of pocket to get a key and then get reimbursed. This wouldn't have been an issue if I was told this within my 30 days, but now I'm past that and left hanging. I reached out to Carvana and they'll hopefully get back to me soon. But this is clearly a bigger issue and I don't think I've been treated fairly by the dealership. The picture is a screenshot of the original email from Carvana, which I told the service advisor about.

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Google Mar 25, 2019
 

I hate buying cars. HATE IT! Came to this dealership off a recommendation and can’t be happier with the entire process. Dave Bonanno was fantastic to work with and I never felt pressured. Made our purchase for our daughter’s 16th as painless as possible. Highly recommend!

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Welcome to Volkswagen North Scottsdale

Welcome To

Volkswagen North Scottsdale

As a proud member of Penske Automotive Group, we are dedicated to serving all of your automotive needs and providing the best customer experience possible.

Volkswagen North Scottsdale is the ultimate new or used car marketplace, whether you are searching for a new, certified or used Volkswagen or a foreign or domestic used car, truck, SUV, or even motorcycle. You can also purchase genuine Volkswagen Parts or schedule a service appointment with our friendly and professional staff. Be sure to check out our new VW Vintage line while you’re here. We offer the largest inventory of the Volkswagen Jetta, Passat, Touareg, GTI, CC, Beetle and EOS models. Our selection of over 300 new and used vehicles makes car shopping easy and memorable. We are a part of the Scottsdale 101 Auto Collection, one of Penske Automotive Group’s premier locations.

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Phoenix, AZ

7001 E Chauncey Ln, Phoenix, AZ 85054
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7001 E Chauncey Ln • Phoenix, AZ 85054

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Today's Hours:

Open Today! Sales: 10am-5pm

Service: Closed

Parts: Closed

Volkswagen North Scottsdale

7001 E Chauncey Ln Phoenix, AZ

Phone: (855) 332-2506

https://www.google.com/maps/place/Volkswagen+North+Scottsdale/@33.6506072,-111.9319411,17z/data=!4m13!1m7!3m6!1s0x872b76a2bf1fd0d3:0x8adc14928cd83447!2s7001+E+Chauncey+Ln,+Phoenix,+AZ+85054!3b1!8m2!3d33.6506072!4d-111.9297524!3m4!1s0x872b76a2bf1fdba9:0x416c53f9aee81dd8!8m2!3d33.6506456!4d-111.9297194

Parts

Phone: (833) 298-9243

7001 E Chauncey Ln Phoenix, AZ

Mobile Parts

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7001 E Chauncey Ln Phoenix, AZ

Sales

Phone: (833) 298-9245

7001 E Chauncey Ln Phoenix, AZ

Mobile Sales

Phone: (833) 298-9245

7001 E Chauncey Ln Phoenix, AZ

Service

Phone: (833) 461-6734

7001 E Chauncey Ln Phoenix, AZ

Mobile Service

Phone: (833) 461-6734

7001 E Chauncey Ln Phoenix, AZ
33.6506072 -111.9297524
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Volkswagen North Scottsdale
Volkswagen North Scottsdale
7001 E Chauncey Ln
Phoenix, AZ, 85054 US
(855) 332-2506
https://www.vwnorthscottsdale.com/wp-content/themes/DealerInspireDealerTheme/images/logo.png
Volkswagen North Scottsdale 33.6506072, -111.9297524.